Refund and Returns Policy
Last Updated: January 1, 2026
Overview
This policy applies specifically to paid directory listing plans on islecebu.com. Because directory listings are digital services activated immediately upon payment, they differ from physical product returns. Please read this policy carefully before purchasing.
Refund Eligibility by Scenario
| Situation | Eligible? |
|---|---|
| Duplicate payment (charged twice for the same listing) | Full refund |
| Technical error, listing was never activated after payment | Full refund |
| Cancellation within 48 hours of purchase, listing not yet published | Full refund |
| Cancellation within 7 days, listing already published | Pro-rated refund |
| Cancellation after 7 days of activation | No refund |
| Listing removed due to violation of Terms and Conditions | No refund |
| Change of mind after listing is published | No refund |
Non-Refundable Items
- • Promotional or discounted listing plans
- • Featured or boosted add-ons once published
- • Listings removed for policy violations
- • Partial subscription periods already consumed
How to Request a Refund
To submit a refund request, email us with the following details:
- Your registered email address
- Business name listed on the directory
- Date of payment and amount
- Reason for the refund request
Processing time: Approved refunds are processed within 5 to 10 business days and returned to the original payment method.
Subscription Renewals
For auto-renewing listing plans, refunds on renewal charges may be requested within 48 hours of the renewal date, provided the renewed listing period has not been actively used.
After 48 hours, the renewal is considered consumed and is non-refundable.
To avoid unwanted renewals, cancel your subscription at least 24 hours before the renewal date from your account settings.
Disputes
If you believe your refund was unfairly denied, you may escalate by emailing us with supporting evidence. We aim to resolve all disputes within 7 business days.
Contact Us
For refund requests or questions about this policy:
Email: info@islecebu.com
Phone: 032 268 6694
Address: Ground Floor, Building 4, JDN Square, P. Remedio St, Mandaue City, 6014 Cebu, Philippines
This Refund and Returns Policy is subject to change. Your continued use of islecebu.com after any changes indicates your acceptance of the updated policy. Thank you for choosing Isle Cebu!